Legal

Terms & Conditions

These Terms and Conditions (“Terms”) govern the provision of website design, hosting, and related services by Nexio Digital Solutions (company registration number 15358222), trading as Trade Website Pro (“the Company”, “we”, “us”), to the individual or business purchasing these services (“the Client”, “you”).

1. The Free Preview

1.1 The Company may provide a free preview of a proposed website homepage prior to any payment (“the Preview”). The Preview is generated based on information you voluntarily submit and is provided for evaluation purposes only.

1.2 The Preview remains the Company's property at all times. Providing the Preview does not create any obligation on the Company's part to complete a full website, and does not grant you any rights in the Preview's design, content, or underlying code, unless and until the Setup Fee (Section 3) is paid.

1.3 The Preview is a homepage only and is not a functioning website. Links, forms, and calls-to-action shown in the Preview are for illustration and are not live or operational.

1.4 The Company may remove or expire access to a Preview link at its discretion, including after a reasonable period if no response is received.

2. Scope of the Full Service

2.1 Once the Setup Fee is paid, the Company will build a website of up to five (5) pages using content and information supplied by the Client. The standard page structure is: Home, Services, About, Gallery/Work, and Contact.

2.2 The Company will apply on-page search engine optimisation (“SEO”) measures, comprising: page title tags, meta descriptions, heading structure, image alt text, and local business schema markup. On-page SEO does not include off-page SEO, backlink building, paid advertising, or any guarantee of search engine ranking position.

2.3 Hosting is included and is provided on the Company's own hosting platform for the duration of this Agreement.

2.4 The website domain name is not included in this service. The Client is responsible for purchasing and owns their own domain name, and is responsible for pointing it at the website in accordance with instructions provided by the Company.

3. Fees and Payment

3.1 A one-off Setup Fee of £99 is payable by the Client to unlock and commence the full website build described in Section 2. This fee is non-refundable once the Services have been delivered in accordance with Section 2, save where the delivered website is genuinely unusable through fault of the Company.

3.2 A recurring Monthly Fee of £49 is payable from the point the full website is approved by the Client, or deemed approved under Section 4.

3.3 The Monthly Fee is collected by direct debit or continuous payment authority via the Company's payment provider. Non-payment within a reasonable period following a failed collection entitles the Company to suspend the website without further notice, following the payment provider's standard retry process.

4. Client Response Times and Approval

4.1 Following payment of the Setup Fee, the Client has seven (7) working days to provide any outstanding information required to complete the build — including a logo, if not already supplied, and any content or business details requested — and to provide feedback on the completed website (“the Review Period”).

4.2 Should the Client not respond within the Review Period, the website shall be deemed approved by the Client, and the Monthly Fee shall commence accordingly on the basis of the information available to the Company at that time.

4.3 Minor changes to the live website (text edits, image swaps, and similar) are included as part of the Monthly Fee, subject to reasonable use. Requests beyond this scope, or requests made after the Review Period concludes and outside of routine minor changes, will be quoted and billed separately at the Company's then-current hourly rate.

5. Term, Renewal, and Cancellation

5.1 This Agreement begins on the date the Setup Fee is paid and continues for an initial minimum term of twelve (12) months (“the Minimum Term”).

5.2 Following the Minimum Term, this Agreement continues on a rolling monthly basis until terminated by either party giving no less than thirty (30) days' written notice. The Company will send a reminder in advance of the Minimum Term ending; if no response is received, the Agreement automatically renews on a rolling monthly basis.

5.3 Should the Client wish to terminate during the Minimum Term, the Client remains liable for the Monthly Fees that would otherwise have fallen due for the remainder of the Minimum Term, payable as agreed with the Company. No additional termination fee is charged beyond this.

5.4 The Company may terminate this Agreement immediately for non-payment that remains unresolved following the process described in Section 3.3, or for material breach of these Terms by the Client.

6. What Happens on Cancellation

6.1 On termination or expiry of this Agreement, the Company will disable the website within a reasonable period.

6.2 The website build, its code, and any associated platform assets remain the property of the Company at all times and are not transferred to the Client on cancellation.

6.3 The Client's domain name remains the Client's own property throughout and after this Agreement, and is unaffected by cancellation.

7. Client Content and Responsibilities

7.1 The Client is responsible for the accuracy and lawfulness of all content, images, and business information supplied for use on the website, including any claims made about the Client's business, qualifications, or certifications (such as Gas Safe registration, where applicable).

7.2 The Company accepts no liability for claims, disputes, or losses arising from inaccurate or misleading content supplied by the Client.

8. No Guarantee of Results

8.1 The Client acknowledges that the Company makes no representation or warranty regarding the volume of website traffic, enquiries, leads, or search engine rankings that may result from the Services. Search engine placement and online enquiry volume are influenced by factors outside the Company's control.

8.2 Where the Client separately engages paid advertising services (Section 10), the same principle applies: no specific outcome is guaranteed.

9. Liability

9.1 The Company's total liability to the Client under this Agreement, whether arising in contract, tort, or otherwise, shall not exceed the total fees paid by the Client in the three (3) months preceding the event giving rise to the claim.

9.2 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

10. Optional Advertising Services

10.1 Where the Client engages the Company (or an associated provider) for paid social media advertising, this is governed by a separate written agreement and is not part of this Agreement.

10.2 Advertising spend is distinct from, and additional to, the fees described in Section 3. No specific volume of leads, enquiries, or return on advertising spend is guaranteed. A minimum campaign period is generally recommended before performance is assessed, as advertising platforms typically require an initial optimisation period.

11. Data Protection

11.1 The Company processes personal data in accordance with UK data protection law and its Privacy Policy (see the accompanying document).

11.2 Where the Client's own website collects personal data from the Client's customers (e.g. via a contact form), the Client is the data controller for that data, and the Company acts as a data processor on the Client's behalf for the purposes of hosting and transmitting that data. The Client is responsible for ensuring their own use of any data collected complies with UK data protection law.

12. Reliance on Third-Party Platforms

12.1 The Company relies on third-party platforms to deliver the Services. The Company is not liable for downtime, feature changes, or price changes imposed by third-party platform providers, though the Company will use reasonable efforts to notify the Client of any material impact on the Services.

13. General

13.1 Governing law. These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute.

13.2 Changes to these Terms. The Company may update these Terms from time to time. Continuing to use the Services after being notified of a change constitutes acceptance of the updated Terms.

13.3 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

13.4 Entire agreement. These Terms, together with the Privacy Policy and any separate advertising agreement (Section 10), constitute the entire agreement between the parties in relation to the Services.

13.5 Complaints or queries. Contact info@nexiodigitalsolutions.com or 0116 216 5767.